Privacy policy
This policy explains how gleam-surge collects, uses, and protects personal information for our studio programmes and community services.
Information we collect
We collect information that helps us respond to enquiries, confirm bookings, and provide studio services. This typically includes names, email addresses, and session preferences.
If you attend a workshop, we may keep notes about accessibility needs or materials requested so we can provide a safe, comfortable experience.
How we use your information
- Responding to enquiries and scheduling sessions.
- Providing preparation details and studio updates.
- Improving programme quality and member experience.
Lawful basis
We process information to fulfil services, meet legal obligations, and with your consent for optional updates.
Data retention
We keep personal information only as long as needed for programme delivery and legal record keeping. You can ask us to remove your data when it is no longer required.
Sharing
We do not sell personal data. We may share minimal information with service providers who support studio operations, such as email systems, under strict confidentiality agreements.
Your rights
You can request access, correction, or deletion of your personal information. You can also object to certain processing or request data portability.
To make a request, email [email protected]. We aim to respond within 30 days.